Shipping policy

AMTUL SUJNI – Shipping Policy

Effective Date: September 2026

At AMTUL SUJNI, we carefully pack every order to ensure that our handmade Sujni products reach you safely. We offer shipping within India and international shipping to selected destinations worldwide.

1. International Shipping

AMTUL SUJNI offers international shipping to customers around the world.

International Shipping Charges

A flat international shipping charge of USD 50 per order applies to standard international shipments, unless otherwise specified at the time of purchase.

For large, heavy, bulk, wholesale or special export orders, actual shipping, freight or cargo charges may differ from the standard flat rate. In such cases, the applicable shipping charges will be communicated to and approved by the customer before dispatch.

Order Processing & Dispatch

After confirmation of payment and order, products are normally dispatched within:

  • 3–4 business days for standard products.
  • Up to 7 business days for customized, personalized or special-size products.

The dispatch time begins after successful payment confirmation and receipt of all required customization details.

International Delivery Time

We work with reliable international courier and logistics partners, including DHL and FedEx, depending on the destination, shipment type and service availability.

Where available, we generally use express international services such as FedEx International Priority.

Estimated delivery time is:

  • Approximately 5–7 business days for many international destinations.
  • In some destinations, delivery may take approximately 10–15 business days.

These are estimated transit times and are not guaranteed delivery dates.

Delivery may take longer due to customs clearance, public holidays, weather conditions, carrier delays, incorrect address information, government regulations, strikes, flight disruptions or other circumstances beyond AMTUL SUJNI's reasonable control.

2. Tracking

Once your order has been dispatched, a tracking number will be provided to you by email.

Customers are responsible for monitoring the shipment using the tracking information provided and should ensure that the courier can contact them when required.

3. Customs Duties, Import Taxes & VAT

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling charges or other charges imposed by the destination country.

These charges are not included in the standard international shipping fee unless expressly stated otherwise.

All applicable import duties, taxes, VAT, customs charges, brokerage fees and other destination-country charges are the responsibility of the customer/importer.

AMTUL SUJNI does not control the amount of such charges and cannot guarantee the amount that may be assessed by customs authorities.

Customers are advised to contact their local customs authority or relevant government agency before placing an international order if they wish to estimate applicable import charges.

4. Customs Clearance

The customer is responsible for providing accurate information and documents required for customs clearance.

If customs authorities request additional information, documents, identification, payment of duties or other formalities, the customer must cooperate with the courier/customs authorities.

Delays caused by customs clearance are outside AMTUL SUJNI's control and do not constitute a failure to dispatch the order.

If an international shipment is refused, abandoned or returned because the customer fails to pay applicable customs duties/taxes or fails to complete required customs formalities, any additional return shipping, storage, customs or handling charges may be deducted from any eligible refund.

5. Shipping Address

Customers must provide a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State/province
  • Postal/ZIP code
  • Country
  • Valid telephone number
  • Email address

AMTUL SUJNI is not responsible for delivery delays, additional charges or failed deliveries resulting from an incorrect or incomplete address supplied by the customer.

6. Failed or Missed Delivery

If a courier attempts delivery and the customer is unavailable, the customer should follow the courier's instructions to arrange another delivery attempt or collection.

Any additional delivery, storage or re-delivery charges resulting from customer-related delivery failure may be payable by the customer.

7. Damaged Shipments

Customers should inspect the package immediately upon delivery.

If the outer package appears visibly damaged, customers are advised to photograph the package before opening it and, where possible, record the condition of the packaging and product.

If the product is damaged during transportation, please contact AMTUL SUJNI within 48 hours of delivery with:

  • Order number
  • Photographs of the outer packaging
  • Photographs of the shipping label
  • Photographs/videos of the damaged product
  • Description of the damage

AMTUL SUJNI will review the claim and, where appropriate, coordinate with the shipping carrier.

8. Lost Shipments

If tracking indicates that a shipment has been lost in transit, AMTUL SUJNI will reasonably assist the customer in communicating with the shipping carrier and initiating a carrier investigation.

Any replacement or refund will be subject to the outcome of the investigation and the applicable terms of the shipping carrier and AMTUL SUJNI's Return & Refund Policy.

9. Wholesale & Export Orders

Shipping terms for wholesale, bulk and commercial export orders may differ from standard retail orders.

For such orders, AMTUL SUJNI may separately agree with the buyer on:

  • Courier or freight charges
  • Air cargo or sea freight
  • Insurance
  • Incoterms
  • Customs responsibilities
  • Import duties and taxes
  • Delivery timelines
  • Documentation requirements
  • Export packaging

The agreed quotation, proforma invoice or commercial agreement will govern where it contains specific shipping terms.

10. Customized & Personalized Products

Customized and personalized products may require additional production time.

The standard dispatch period for such products may be extended to up to 7 business days, depending on the customization requirements.

Once production has commenced, customized products may not be eligible for cancellation or return except where required by applicable law or where the product has an approved manufacturing defect.

11. Shipping Within India

AMTUL SUJNI offers free standard shipping across India, unless otherwise stated for a particular product or order.

After payment and order confirmation:

  • Standard products are normally dispatched within 3–4 business days.
  • Customized or personalized products may take up to 7 business days for dispatch.

We may use reliable domestic courier partners such as DTDC, Blue Dart and Delhivery, depending on the delivery location and service availability.

Estimated domestic transit time:

  • Metro/Tier 1 cities: approximately 2–4 business days.
  • Tier 2/Tier 3 cities: approximately 4–7 business days.

These are estimated delivery periods and are not guaranteed delivery dates.

A tracking number will be provided by email after dispatch.

12. Expedited Shipping

If you require expedited delivery, please contact AMTUL SUJNI as soon as possible after placing your order.

We will make reasonable efforts to accommodate expedited shipping requests, subject to product availability, production status, courier availability and additional shipping charges.

An expedited shipping request does not guarantee a particular delivery date unless expressly confirmed by AMTUL SUJNI in writing.

13. Shipping Delays Beyond Our Control

AMTUL SUJNI will make reasonable efforts to dispatch orders within the stated processing period.

However, we are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Customs clearance
  • Government restrictions
  • Natural disasters
  • Severe weather
  • Public holidays
  • Strikes or labour disruptions
  • Flight cancellations
  • Carrier operational issues
  • War or civil unrest
  • Incorrect customer information
  • Customs documentation requirements
  • Other force majeure events

Such delays do not automatically entitle the customer to cancellation or refund where the order has already been dispatched.

14. Product Pricing & Taxes

For orders within India, applicable taxes will be charged as required under Indian law.

For international orders, the product price and international shipping charge generally do not include destination-country import duties, VAT, customs fees or other taxes unless expressly stated.

Any payment processing, bank conversion, foreign exchange or intermediary bank charges imposed by the customer's bank or payment provider may be the customer's responsibility.

15. Delivery Acceptance

Delivery is considered completed when the shipping carrier records the shipment as delivered to the address provided by the customer or to an authorized recipient at that address.

If tracking shows "delivered" but the customer has not received the package, the customer should contact AMTUL SUJNI and the relevant courier as soon as possible so that an investigation can be initiated.

16. Contact Us

For shipping-related questions or assistance, please contact:

AMTUL SUJNI
Bharuch, Gujarat, India

Website: www.amtulsujni.com
Email: namste@amtulsujni.com
Phone: +91 74054 47844

Important Notice

By placing an order, the customer acknowledges and agrees to the applicable shipping terms described in this policy.

Nothing in this Shipping Policy is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.